FAQ's

What does your store specialize in?

We offer pure organic teas for every family member. We have many teas that are great for health, feeling good, gifting to those you love, and beyond.

How do you steep tea with tea sachets?

We have a complete How To guide, HERE

How do you prepare loose leaf tea?

We have a complete How To guide, HERE

What kinds of product do you offer?

Here at Ancient Lost Remedy, we believe in the power of nature and only carry products that are made with pure, natural ingredients.

Are your products affordable?

We believe in offering our customers the best possible value for their money, so we offer affordable prices on all of our products.

How do I place an order?

To place an order, simply add the items you would like to purchase to your cart and checkout when you are ready.

When will my order ship?

Most orders ship within 1-3 business days of purchase. You will receive an email with tracking information once your order has shipped. You can use this tracking number to check the status of your shipment at any time.

What is your return policy?

We want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, you may return it within 180 days for a full refund or exchange. We do not offer returns on e-books or downloadable software.

How can I contact customer support?

You can reach our customer service team by emailing hello@andbalanced.com or sending us a direct message HERE.